CIBOLO, Texas – Butter was much more than a rescue dog to Jordan Campos and her husband.
The couple’s sprawling property in Cibolo offered the Staffordshire Terrier mix a place to call home. However, the idyllic bond between owner and dog was shattered in December 2024 after an incident outside their house.
“What really we struggle with, I think, is that we had created such a safe, happy space for her,” Campos said. “She was so happy here.”
An Amazon driver arriving at the property missed the sign at the front gate that instructed him to leave the packages there. Instead, he tried to deliver them to the front door. Butter then bit the driver.
Cibolo Animal Services Officer Monique Mora responded to the home.
‘I can’t get the noose around its neck’
Internal Cibolo records and a transcript of Mora’s remarks recorded on a body-worn camera describe what happened next. Mora, who had worked for Cibolo Animal Services for a little more than a year, radioed her manager for assistance after being unable to secure Butter with a catchpole in the screened-in back porch of the home.
After the manager called Mora on the phone, Mora was heard saying, “I’m going to need some help getting this dog. It’s trying to charge at me, and I can’t get the noose around its neck.” The term “noose” was likely referring to the loop at the end of the catchpole.
Eventually, Butter escaped through a porch window and ran to various parts of the property. Records show Butter was secured with the pole after the dog hid under a parked ambulance.
As a Cibolo police officer helped Mora pull the dog out from underneath the vehicle, Mora remarked that the catchpole loop was “too tight” around the dog’s neck. A second catchpole was eventually used to secure Butter’s back legs. With the help of two EMTs at the scene, Mora and the officer lifted Butter into a Cibolo Animal Services vehicle and secured her in a kennel.
A subsequent investigation of Mora conducted by a Cibolo police lieutenant noted that Mora proceeded with lifting the dog into the vehicle even though Mora “expressed concern that lifting the canine with the catchpole could result in choking.” The report also indicated that Mora failed to wait for assistance from additional animal control officers before continuing to restrain the dog, despite having radioed for help.
‘They locked her in the cages and she spent the night suffering’
Campos’ husband went to Cibolo Animal Services early the next morning. “He called me afterwards, and he said, ‘She looks awful,’” Campos said. “They locked her in the cages and she spent the night suffering. And they were going to keep her there suffering for 10 days,” referring to the state-mandated 10-day quarantine imposed on an animal that bites or scratches a person.
Campos stated that animal care officials eventually relented and allowed her husband to take Butter to a vet. Photos of Butter showed that the blood vessels in both of her eyes had ruptured. The couple ultimately made the heartbreaking decision to have their dog euthanized.
“She knew from the get-go she couldn’t handle this,” said Campos, who criticized Mora’s actions that day and the lack of detail included in her initial report. Days later, Campos filed a formal complaint against Mora. Mora’s original report on the bite indicated that Butter was “running at large,” even though the dog wore a shock collar that prevented her from leaving the property.
The same shock collar was left on Butter after she was taken into custody, which meant she was likely shocked until being driven far enough away from the device’s range. “It’s always heartbreaking when you lose a pet. But it is especially heartbreaking when you lose a pet to horrible violence,” said Campos.
Jordan Campos looks at photos of her late dog, Butter. (KSAT)
After she and the lieutenant raised concerns about her proficiency using the device, internal records note Mora was temporarily removed from using the catchpole in January 2025. The lieutenant’s investigation of Mora, which was completed in March 2025, recommended that she be suspended for three days, be given a letter of counseling, and should undergo training on de-escalation, decision-making, and report writing.
A day after the lieutenant issued the report, the police department posted a video on social media that featured Mora and other animal services staff, thanking them for their work. The clip was titled: “Paw-sitively Amazing.”
Cibolo’s police chief reversed the findings of an internal investigation of Mora in May 2025 and determined that the policy violations were not sustained. (KSAT)
Last May, records show Cibolo’s police chief reversed the lieutenant’s findings and wrote that the listed policy violations against Mora were not sustained. Weeks later, in June, Mora was issued a letter of counseling after a large dog in her care collapsed, possibly due to a catchpole around its neck being too tight, records show.
Officer Monique Mora received a letter of counseling in June,
